![]() When this trial period expires, you will need to purchase additional agent licenses if you require more than one help desk agent. ![]() When you first install Lansweeper 6.0 or update from an older Lansweeper release, you are given access to an unlimited number of help desk agents for a period of 20 days. Users can be made agents in the Configuration\User Access & Roles section of the web console. ![]() One free agent license is included in all existing and newly purchased Lansweeper licenses and additional agent licenses can be purchased through our online store. An unlimited number of users can ask questions via tickets, but you pay a fee per agent that replies to and handles those tickets. Within the ticketing system, you have regular users that can only submit tickets and help desk agents that can both submit and respond to tickets. The help desk part of Lansweeper is licensed on a per-agent basis. From version 6.0 onward, the Lansweeper software includes a fully functional help desk.
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